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📝 Terms and Conditions

 

 

1. Product Information

  • We strive to provide accurate descriptions and images of all perfumes listed on our store.

  • Actual scent experience may vary depending on body chemistry, climate, and storage conditions.

  • All products are 100% original (or as clearly labeled if decants or inspired versions).

2. Placing an Order

  • Orders can be placed through our website, Instagram, WhatsApp, or any other official platform we use.

  • Once your order is placed, you will receive a confirmation via WhatsApp or SMS.

  • We reserve the right to cancel or refuse any order for reasons such as:

    • Product unavailability

    • Invalid or incomplete delivery details

    • Suspicion of fraudulent activity

3. Payments

  • We accept the following payment methods:

    • Cash on Delivery (COD)

    • Easypaisa

    • JazzCash

    • Bank Transfer

  • Orders using online payment will be processed only after payment confirmation.

4. Returns & Exchanges

  • We do not accept returns for opened or used perfumes due to hygiene and authenticity concerns.

  • Exchanges are only possible if:

    • You received the wrong product, or

    • The item was damaged in transit

  • Claims must be made within 48 hours of receiving the parcel and must include an unboxing video as proof.

  • Refunds or replacements are only issued once we verify the claim.

5. Order Cancellation

  • You may request to cancel your order before it is dispatched.

  • Once the order is shipped, cancellation is not possible.

6. Privacy

  • We respect your privacy. All personal information shared with us (name, contact, address) is kept confidential and used only for order processing.

7. Changes to Terms

  • We may update these Terms & Conditions at any time without prior notice.

  • Continued use of our services implies agreement to the latest terms.

🚚 Delivery Policy

1. Order Processing

  • Orders are processed within 24 to 48 hours after confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

2. Delivery Time

  • Major Cities: 2 to 4 working days

  • Remote Areas: 4 to 7 working days

  • Delivery time may vary due to weather, courier delays, or unexpected events.

3. Shipping Charges

  • Free delivery on orders above PKR 5,000.

  • For orders below PKR 5,000, a standard shipping fee of PKR 200 applies.

4. Delivery Method

  • We use reliable courier services like Leopards, TCS, M&P, etc.

  • Tracking details will be sent to you via WhatsApp or SMS once your order is dispatched.

5. Cash on Delivery (COD)

  • Available for most areas in Pakistan.

  • Please ensure someone is available to receive and pay for the order.

6. Advance Payment Areas

  • Some remote or high-risk locations may require advance payment.

  • In such cases, our team will contact you before dispatch.

7. Missed Delivery

  • If the customer is unavailable at the time of delivery, the courier will attempt re-delivery once.

  • Repeated failed delivery attempts may result in order cancellation.